Warranty, Quality & Standing Behind Our Work
When we design and install a new HVAC system, we want you to be happy with how it performs after the project is complete—not just on installation day.
That starts with choosing equipment we trust, designing the system carefully, installing it properly, and standing behind our work if something is not right.
Our One-Year Workmanship Guarantee
Deschutes Heating & Cooling provides a one-year workmanship guarantee on new installations.
A full year allows the system to operate through Central Oregon’s changing seasons and gives you time to experience how it heats, cools, and performs under different conditions.
If something related to our design or installation is not right, we want to know about it. Our goal is to correct the issue and make sure the system performs the way it was intended to.
We stand behind the work we design and install because we want you to be satisfied with the finished system.
Manufacturer Parts Warranties
The equipment itself is generally protected by a manufacturer’s parts warranty.
Warranty terms vary by manufacturer and product. Major heating and cooling equipment commonly includes parts coverage of around ten years when the applicable warranty requirements are met, while accessories and smaller products may have different coverage periods.
Some equipment choices may also offer different warranty terms or levels of protection. Warranty coverage is one of the factors a System Designer can help you compare when considering different equipment options.
The goal is not simply to select the product with the longest warranty. Reliability, serviceability, parts availability, performance, cost, and the needs of your home all belong in the decision.
Parts Warranty and Labor Are Different
This is one of the most important warranty details to understand.
A manufacturer’s parts warranty generally covers the eligible replacement part when a covered component fails. It does not necessarily cover the labor required to diagnose the problem, remove the failed part, install the replacement, test the equipment, or complete the repair.
For example, if a covered component fails during the manufacturer’s warranty period, we can obtain the replacement part through the warranty process. The manufacturer provides or reimburses the covered part according to its warranty terms, but the homeowner is typically responsible for the labor associated with the repair unless separate labor coverage is in place.
This distinction can be surprising if someone hears “10-year warranty” and assumes that means every repair will be completely free for ten years. Parts coverage and labor coverage are usually separate.
Optional Labor Warranty Coverage
For homeowners who want additional protection, we can offer optional third-party labor warranty coverage at the time of installation.
When a covered repair qualifies under that agreement, we perform the repair and submit the eligible labor charges to the warranty provider according to the terms of the contract. Instead of the homeowner paying the covered labor cost directly, the warranty provider reimburses the eligible amount.
This can provide more predictable protection against repair expenses beyond the manufacturer’s parts warranty.
Like any warranty or service contract, labor coverage comes with terms and conditions that are important to understand before purchasing it.
Depending on the plan, those requirements may include things such as:
- Keeping required maintenance current
- Maintaining records of qualifying service
- Following the warranty provider’s repair procedures
- Completing paperwork if ownership of the home changes
- Transferring coverage to a new homeowner within required time limits
- Complying with other eligibility or coverage requirements
Specific terms vary by warranty provider and plan, so the actual contract should always be reviewed for the coverage being considered.
Understanding Your Warranty Before You Decide
Warranty protection should be part of the System Design conversation, not something discovered after the equipment has already been installed.
Your System Designer can help explain the warranty that comes with the equipment being proposed, the difference between manufacturer parts coverage and labor coverage, and any optional protection available with the project.
If one equipment option provides stronger warranty protection than another, that can be considered alongside differences in price, features, reliability, and performance.
The goal is for you to understand not only what you are buying, but also what protection comes with it and what responsibilities may be required to keep that protection in force.